FAQ
How do you determine your rates?
There are numerous factors that go into our pricing. For example, the day, time of day, time of year, and which vehicle best suits your needs, all play a role in pricing. Our friendly and knowledgeable staff will work with you to determine the best solution for you based on your requirements and budget.
Is there a minimum number of hours required to rent your cars?
For most of our vehicles there is a 3-hour minimum, however depending on your requirements, we may recommend a longer service timing. For example, with our wedding service, it may be best to rent our vehicles for 4 to 6 hours. For some of our other services such as with our sedans or runs to the airport, there is not typically a minimum rental time requirement.
Can I preview your vehicles before booking?
Absolutely! We encourage customers to visit our showroom, and take a look at our cars. Our staff will be happy to walk you through each vehicle, and help you determine the perfect solution for your needs. Please note that previewing depends on availability at the time of visit, as our cars are frequently on the road, or in our shop for routine maintenance. It is best to call ahead to make sure the vehicles you wish to see will be available when you visit.
Do you accept credit cards?
Yes, we accept all major credit cards, and typically take a deposit at the time of booking. If you prefer to pay by cash or debit transaction, you can always visit us to make deposits in-person. Deposits are typically 20% on booking, with the balance due on the day of service. We will always provide an invoice to our customers upon request.
How do we communicate if we need to make small changes on the day of service?
You will be provided with direct contact with your chauffeur. We are at your service, and strive to provide you with the best possible experience. If pickup or dropoff times need to be changed slightly, this will not be an issue, provided it doesn’t impact other runs. If you have itinerary changes to make prior to the day of service, it’s best to call our office directly.